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Terri Wood

Ideal Self Storage

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Ideal Self Storage

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Posted By Terri Wood 07-04-2022 02:22 PM
Found In Egroup: Manager's Corner
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During a foreclosure you can ask the winners of the auction to return personal items or you can pull them out before the sale. Page 49 of the Goldbook advises that you try to return them to the tenant and if they don't pick them up within 4 years you can dispose of them. All but one of ours has come ...
Posted By Terri Wood 05-24-2022 02:37 PM
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No problem at all! We keep post-its on the edge of our GoldBook for everything I've ever had to look up so it was a quick find for me. Good luck with your auction! :-) ------------------------------ Terri Wood Executive Assistant Ideal Self Storage Waco TX (254) 301-4071 --------------------------- ...
Posted By Terri Wood 05-24-2022 09:48 AM
Found In Egroup: Let's talk about self storage.
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Step 12 of the regular foreclosure process (page 51 of the GoldBook) states that ""Collect sales tax. Whoever is conducting the sale must collect sales tax on the monies paid by the purchasers. This is the legal responsibility of the storage facility under the State Comptroller's sales tax rules." ...
Posted By Terri Wood 05-19-2022 09:01 AM
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If you have a signed lease, proceed with the regular foreclosure process. If you don't have a signed lease (we still have a few from prior ownership), from my understanding of the GoldBook, after the 15 days are up you will then have to send a notice of holding over for 3 days. If the tenant is still ...
Posted By Terri Wood 04-06-2022 04:14 AM
Found In Egroup: Manager's Corner
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Is the GoldBook available in audio? I find myself driving more these days and while there is a multitude of storage podcasts out there I just though listening to the GoodBook may save me some time in the office. Just a thought! Thanks! ------------------------------ Terri Wood Executive Assistant Ideal ...
Posted By Terri Wood 03-28-2022 01:32 PM
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Music to my ears Raheem!!!!!!!!!! That is what I thought but I did want to get someone else's take on it. Thank you so much for the response! ------------------------------ Terri Wood District Manager Ideal Self Storage Waco TX (254) 301-4071 ------------------------------
Posted By Terri Wood 03-25-2022 11:38 AM
Found In Egroup: Let's talk about self storage.
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We have had this happen before and luckily the correct tenant happened to come by a few days later so we were able to run back the video footage and knew who it was. Unfortunately we weren't the first people this team had done this to. They rented the unit online with an ID of a deceased individual, ...
Posted By Terri Wood 03-16-2022 10:13 AM
Found In Egroup: Manager's Corner
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We have had this issue before and we told the tenant that she had until Monday of the next week to remove the items or we would have to charge her for the unit she was still occupying. That conversation was enough for her to come and get out before she was paying rent on both units. I didn't even think ...
Posted By Terri Wood 02-24-2022 10:18 AM
Found In Egroup: Let's talk about self storage.
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Good morning Shelly, We try everything we can to get in touch with the tenants. Do they happen to have an alternate phone number or emergency contact that you can reach out to and ask them to call you? If you have an email on file, I would send the information to the email as well. If not, just follow ...
Posted By Terri Wood 02-21-2022 02:16 PM
Found In Egroup: Manager's Corner
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Good afternoon everyone! We have a facility that we just recently acquired. We have been updating all of the records and having tenants who we could not find leases on sign them. One of the tenants has gone into auction status now. We mailed her notice of claim and have followed all guidelines. However, ...
Posted By Terri Wood 02-16-2022 02:59 PM
Found In Egroup: Let's talk about self storage.
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I apologize - our combination locks we order have letters on them and not numbers and are called word locks. The tenants can change them to any word they want. It's preset to BOLT but they can change it to any combination that is available. ------------------------------ Terri Wood Ideal Self Storage ...
Posted By Terri Wood 02-16-2022 12:43 PM
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We also offer both locks to our tenants. I have noticed that sometimes the word locks get hard to turn if on outdoor units. We also raised our admin fee to include a free disc lock (they ay extra if they want to upgrade for the word lock). This helps us encourage our insurance program which will waive ...
Posted By Terri Wood 06-01-2021 10:26 AM
Found In Egroup: Let's talk about self storage.
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From how we read the procedure in the Gold Book, for units like that we follow the below steps: - When we cut the lock we have a second employee video so that nobody can say we removed any items. - We then look through the items in the unit to see if there is anything that can identify the belongings. ...