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Terri Wood

Ideal Self Storage

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Ideal Self Storage

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RE: Collections

Posted By Terri Wood 06-02-2023 09:09 AM
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Our lease states that we have a $50 cleaning/dump fee. If they have a credit card on file and leave it dirty, we do go ahead and charge that fee. We also ask for a 10 day move out notice but we don't pursue it for collections if they move out and don't give us notice. If they are on auto pay and move ...

RE: Delinquent Tenants - Alternative to Cutting off Locks

Posted By Terri Wood 05-17-2023 11:21 AM
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I'm not sure about the legal ramifications of having an extra key. We consider it a huge liability because the tenants can always say we accessed it and took something. I would recommend cutting the lock before the newspaper ad so you can list the contents (electronics, appliances, boxes, clothes, etc.) ...

RE: Auction timeline

Posted By Terri Wood 05-03-2023 04:03 PM
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Thank you so much Sarah! We have never done it that way but a newer employee was asking so we started thinking we may be able to get these auctions completed sooner than we had been. I appreciate the feedback that this has already been asked at legal and it is working for others. Have a great day! ...

Auction timeline

Posted By Terri Wood 05-02-2023 03:45 PM
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Good afternoon all! I hope everyone's start to the month of May has been busy, busy! I have a question about the timeline for auctions and want to make sure that we are reading it correctly. The GoldBook states that you can conduct an in person or online auction 15 days after the 1st newspaper ad runs. ...

RE: Home Depot trailer

Posted By Terri Wood 02-23-2023 09:51 AM
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Good morning JoLea!!! Did they sign the new vehicle lease with the towing law verbiage in it? If so, I would think that you could have it towed off the property by a towing company. If they decided to give it back to Home Depot that is on them but it wouldn't be your headache anymore. Have ...

RE: Accessing tenant units

Posted By Terri Wood 01-27-2023 10:51 AM
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Are you using the TSSA lease? It states that we can cut the locks in the event of an emergency like those. I would not be comfortable keeping codes/keys of tenants on file for liability reasons. They can at anytime say that something is missing and you had access. I'll be interested to hear others' opinions ...

RE: RIghts of Tenant on Abandonment

Posted By Terri Wood 07-04-2022 02:23 PM
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During a foreclosure you can ask the winners of the auction to return personal items or you can pull them out before the sale. Page 49 of the Goldbook advises that you try to return them to the tenant and if they don't pick them up within 4 years you can dispose of them. All but one of ours has come ...

RE: Charging sales tax for auctions in TX

Posted By Terri Wood 05-24-2022 02:37 PM
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No problem at all! We keep post-its on the edge of our GoldBook for everything I've ever had to look up so it was a quick find for me. Good luck with your auction! :-) ------------------------------ Terri Wood Executive Assistant Ideal Self Storage Waco TX (254) 301-4071 --------------------------- ...

RE: Charging sales tax for auctions in TX

Posted By Terri Wood 05-24-2022 09:48 AM
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Step 12 of the regular foreclosure process (page 51 of the GoldBook) states that ""Collect sales tax. Whoever is conducting the sale must collect sales tax on the monies paid by the purchasers. This is the legal responsibility of the storage facility under the State Comptroller's sales tax rules." ...

RE: 15 day Notice to Vacate

Posted By Terri Wood 05-19-2022 09:01 AM
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If you have a signed lease, proceed with the regular foreclosure process. If you don't have a signed lease (we still have a few from prior ownership), from my understanding of the GoldBook, after the 15 days are up you will then have to send a notice of holding over for 3 days. If the tenant is still ...

RE: Auctions with newly acquired facilities

Posted By Terri Wood 03-28-2022 01:33 PM
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Music to my ears Raheem!!!!!!!!!! That is what I thought but I did want to get someone else's take on it. Thank you so much for the response! ------------------------------ Terri Wood District Manager Ideal Self Storage Waco TX (254) 301-4071 ------------------------------

RE: Has your facility been impacted by lock pickers?

Posted By Terri Wood 03-25-2022 11:38 AM
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We have had this happen before and luckily the correct tenant happened to come by a few days later so we were able to run back the video footage and knew who it was. Unfortunately we weren't the first people this team had done this to. They rented the unit online with an ID of a deceased individual, ...

RE: Vacant Unit Still Occupied

Posted By Terri Wood 03-16-2022 10:14 AM
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We have had this issue before and we told the tenant that she had until Monday of the next week to remove the items or we would have to charge her for the unit she was still occupying. That conversation was enough for her to come and get out before she was paying rent on both units. I didn't even think ...

RE: Proper steps

Posted By Terri Wood 02-24-2022 10:18 AM
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Good morning Shelly, We try everything we can to get in touch with the tenants. Do they happen to have an alternate phone number or emergency contact that you can reach out to and ask them to call you? If you have an email on file, I would send the information to the email as well. If not, just follow ...

RE: Disc Locks Best Practices

Posted By Terri Wood 02-16-2022 02:59 PM
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I apologize - our combination locks we order have letters on them and not numbers and are called word locks. The tenants can change them to any word they want. It's preset to BOLT but they can change it to any combination that is available. ------------------------------ Terri Wood Ideal Self Storage ...

RE: Disc Locks Best Practices

Posted By Terri Wood 02-16-2022 12:43 PM
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We also offer both locks to our tenants. I have noticed that sometimes the word locks get hard to turn if on outdoor units. We also raised our admin fee to include a free disc lock (they ay extra if they want to upgrade for the word lock). This helps us encourage our insurance program which will waive ...

RE: vacant unit that has someone's stuff in it

Posted By Terri Wood 06-01-2021 10:26 AM
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From how we read the procedure in the Gold Book, for units like that we follow the below steps: - When we cut the lock we have a second employee video so that nobody can say we removed any items. - We then look through the items in the unit to see if there is anything that can identify the belongings. ...