Profile

Ms. JoLea Conn

Contact Details

My Content

1 to 20 of 43 total

RE: Tenant wanting to sell their belongings

Posted By JoLea Conn 09-13-2025 09:38 AM
Found In Egroup: Let's talk about self storage. \ view thread
If they are paid up and on a case by case basis, I will list these types of units on StorageTreasures.com. That's who I use to auction my delinquent units. I give the tenant the proceeds, after I take any costs to the facility off the top. But, I warn them ahead of time, it won't be much money but the ...

RE: Property Manager Salary

Posted By JoLea Conn 08-21-2025 01:42 PM
Found In Egroup: Let's talk about self storage. \ view thread
Not sure I would consider the national average as a guide for my own store. That takes into account many variables including higher cost of living areas. I would narrow my search to the area where my store is and go from there. When I did a ChatGPT search for the Houston area, it came out at with what ...

RE: Tenant Protection/Insurance

Posted By JoLea Conn 07-12-2025 09:55 AM
Found In Egroup: Let's talk about self storage. \ view thread
I have looked high and low for a tenant ins/protection plan that covers flood. There are a few that claim they do but when you do the deep dive, you realize there are low caps and some of your tenants would only be partially covered, etc. My facility has flooded twice before and I am not comfortable ...

RE: Newspaper Ads - TSSA Members, I Need Your Help

Posted By JoLea Conn 06-04-2025 05:06 PM
Found In Egroup: Let's talk about self storage. \ view thread
Could not agree more...Sad. ------------------------------ JoLea Conn OnSite Manager ALL*STAR STORAGE Richmond TX (281) 341-7867 ------------------------------

RE: Late Fees

Posted By JoLea Conn 05-02-2025 01:55 PM
Found In Egroup: Let's talk about self storage. \ view thread
In an effort not to break the rules of telling exact numbers...we charge between $10 and $20 on the 6th of the month and another $10 to $20 on the 16th if we still haven't received the rent. No matter what the size/rate of the unit. However, I also take customer service into consideration and will waive ...

RE: Jet Ski owner identification

Posted By JoLea Conn 04-01-2025 11:25 AM
Found In Egroup: Let's talk about self storage. \ view thread
I already had the HIN just didn't know how to look it up at a place that would give me owner info...turns out, just googling HIN lookup isn't good enough. Anyway, I went to the TPWD website and searched on there to find their Query page...I now have the info I needed!! Many thanks Paul!! --------- ...

Jet Ski owner identification

Posted By JoLea Conn 03-29-2025 12:11 PM
Found In Egroup: Let's talk about self storage. \ view thread
Does anyone have any brilliant ideas on how I can look up the owner of jet skis. Two have shown up in my open lot and I have no idea who's they are. I have looked up the trailer info and the owner of that is not a customer or someone I know. I am hoping to look up the HIN number on the jet skis but that ...

RE: Tenant never pays full amount

Posted By JoLea Conn 01-23-2025 04:57 PM
Found In Egroup: Let's talk about self storage. \ view thread
Same as Thomas...I'm fine with partial payments because they are considered late payments when the next late fee date rolls around. I don't waive the late fees so they are always paying more for the unit than they would if they paid in full every month. Ok by me :) ------------------------------ JoLea ...

RE: Number of Employees for Facility

Posted By JoLea Conn 11-20-2024 10:51 AM
Found In Egroup: Let's talk about self storage. \ view thread
Hi Bryan, We have 780 units and have a fulltime Manager in the office taking care of renting units, answering the phone, past dues, marketing, etc. We also have a fulltime Maintenance man who cleans/maintains units, hallways, and grounds. Then we have a part time person that comes in when the Manager ...

RE: Credit Card Fees

Posted By JoLea Conn 09-11-2024 03:42 PM
Found In Egroup: Let's talk about self storage. \ view thread
We consider it cost of doing business and our rates reflect the extra cost. But I have heard of others that give cash discounts...this means you can just set up a cash discount in ESS and apply it to cash customers while they are paying in front of you rather than trying to manually charge extra every ...

RE: Do you let tenants drop PODs at your facility during move in or move out?

Posted By JoLea Conn 09-05-2024 12:19 PM
Found In Egroup: Let's talk about self storage. \ view thread
I do on a case by case basis. I have to know about it in advance and I decide where it can be dropped. They have to be dropped and picked up during our business hours so that my maintenance crew can keep any eye on them. It's only happened a handful of times on move ins and hasn't presented any issues. ...

RE: Collections

Posted By JoLea Conn 02-15-2024 12:55 PM
Found In Egroup: Let's talk about self storage. \ view thread
You might look into online auctions. They have been a game changer for us. Go through the lien process as required by law, then post online. Super simple process. We don't necessarily recover all the rent loss but the buyer cleans out the unit for us and we can wash our hands of the non-paying tenant. ...

RE: Storedge Credit Card Fees

Posted By JoLea Conn 01-04-2024 11:55 AM
Found In Egroup: Let's talk about self storage. \ view thread
Thanks for the clarification!! ------------------------------ JoLea Conn OnSite Manager ALL*STAR STORAGE Richmond TX (281) 341-7867 ------------------------------

RE: Storedge Credit Card Fees

Posted By JoLea Conn 01-04-2024 10:57 AM
Found In Egroup: Let's talk about self storage. \ view thread
I thought it was illegal to charge credit card surcharge fees and there are fines to penalize those who do it? ------------------------------ JoLea Conn OnSite Manager ALL*STAR STORAGE Richmond TX (281) 341-7867 ------------------------------

Container Storage

Posted By JoLea Conn 12-28-2023 01:41 PM
Found In Egroup: Let's talk about self storage. \ view thread
Hope you guys had a great Christmas and are looking forward to the New Year!! We are starting to research shipping containers as an alternate to more buildings on our property. Does anyone have any first hand experience with this? Did you buy new or used containers? Pros? Cons? Anyone in the Houston ...

RE: Slump in Business

Posted By JoLea Conn 12-22-2023 10:22 AM
Found In Egroup: Let's talk about self storage. \ view thread
There are many different schools of thought in our industry about where occupancy should be. Lots of variables to consider too. Location, current economy, growth or lack of, time of year. All those are factors for us. My personal philosophy is that an 88% occupancy is the sweet spot. That gives me empty ...

RE: Foreclosure/Auction - Tenant Incarcerated

Posted By JoLea Conn 11-04-2023 04:34 PM
Found In Egroup: Let's talk about self storage. \ view thread
Hi Kristen, While I don't agree with David's method here, as it comes off as shaming and condescending, I do agree with the message. Our TSSA lease gives the guidelines on what to do when someone isn't paying their rent. It says to send notices but it doesn't say they must be received or responded ...

RE: Tenants aware of break ins?

Posted By JoLea Conn 10-25-2023 10:17 AM
Found In Egroup: Let's talk about self storage. \ view thread
Hi Tammy, We have been in a similar position. We have flooded, twice actually, and have a disclaimer on our Tenant Information Form that everyone fills out and signs when they lease a space with us. It is not on our lease and I only speak about it if someone asks. But we haven't been sued or advised ...

RE: management software change

Posted By JoLea Conn 08-22-2023 09:55 AM
Found In Egroup: Let's talk about self storage. \ view thread
Thank you, Denise, for that helpful list!! I am with you Brian, I want a different software but too chicken to make the switch and deal with the fallout. Better the devil I know and all that. Anyone else have any helpful advice? Anyone switch to another software that they are super happy with? Anyone ...

Anyone using the new towing law successfully?

Posted By JoLea Conn 07-28-2023 10:49 AM
Found In Egroup: Let's talk about self storage. \ view thread
I'm trying to see if there is anyone out there who is using or has used the new towing law. Just wondering about the gap between the approved "law" and the actual reality of it for us owners/managers. ------------------------------ JoLea Conn OnSite Manager ALL*STAR STORAGE Richmond TX (281) 341-7867 ...