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Ms. JoLea Conn

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RE: Tenant never pays full amount

Posted By JoLea Conn 01-23-2025 04:57 PM
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Same as Thomas...I'm fine with partial payments because they are considered late payments when the next late fee date rolls around. I don't waive the late fees so they are always paying more for the unit than they would if they paid in full every month. Ok by me :) ------------------------------ JoLea ...

RE: Number of Employees for Facility

Posted By JoLea Conn 11-20-2024 10:51 AM
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Hi Bryan, We have 780 units and have a fulltime Manager in the office taking care of renting units, answering the phone, past dues, marketing, etc. We also have a fulltime Maintenance man who cleans/maintains units, hallways, and grounds. Then we have a part time person that comes in when the Manager ...

RE: Credit Card Fees

Posted By JoLea Conn 09-11-2024 03:42 PM
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We consider it cost of doing business and our rates reflect the extra cost. But I have heard of others that give cash discounts...this means you can just set up a cash discount in ESS and apply it to cash customers while they are paying in front of you rather than trying to manually charge extra every ...

RE: Do you let tenants drop PODs at your facility during move in or move out?

Posted By JoLea Conn 09-05-2024 12:19 PM
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I do on a case by case basis. I have to know about it in advance and I decide where it can be dropped. They have to be dropped and picked up during our business hours so that my maintenance crew can keep any eye on them. It's only happened a handful of times on move ins and hasn't presented any issues. ...

RE: Collections

Posted By JoLea Conn 02-15-2024 12:55 PM
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You might look into online auctions. They have been a game changer for us. Go through the lien process as required by law, then post online. Super simple process. We don't necessarily recover all the rent loss but the buyer cleans out the unit for us and we can wash our hands of the non-paying tenant. ...

RE: Storedge Credit Card Fees

Posted By JoLea Conn 01-04-2024 11:55 AM
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Thanks for the clarification!! ------------------------------ JoLea Conn OnSite Manager ALL*STAR STORAGE Richmond TX (281) 341-7867 ------------------------------

RE: Storedge Credit Card Fees

Posted By JoLea Conn 01-04-2024 10:57 AM
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I thought it was illegal to charge credit card surcharge fees and there are fines to penalize those who do it? ------------------------------ JoLea Conn OnSite Manager ALL*STAR STORAGE Richmond TX (281) 341-7867 ------------------------------

Container Storage

Posted By JoLea Conn 12-28-2023 01:41 PM
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Hope you guys had a great Christmas and are looking forward to the New Year!! We are starting to research shipping containers as an alternate to more buildings on our property. Does anyone have any first hand experience with this? Did you buy new or used containers? Pros? Cons? Anyone in the Houston ...

RE: Slump in Business

Posted By JoLea Conn 12-22-2023 10:22 AM
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There are many different schools of thought in our industry about where occupancy should be. Lots of variables to consider too. Location, current economy, growth or lack of, time of year. All those are factors for us. My personal philosophy is that an 88% occupancy is the sweet spot. That gives me empty ...

RE: Foreclosure/Auction - Tenant Incarcerated

Posted By JoLea Conn 11-04-2023 04:34 PM
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Hi Kristen, While I don't agree with David's method here, as it comes off as shaming and condescending, I do agree with the message. Our TSSA lease gives the guidelines on what to do when someone isn't paying their rent. It says to send notices but it doesn't say they must be received or responded ...

RE: Tenants aware of break ins?

Posted By JoLea Conn 10-25-2023 10:17 AM
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Hi Tammy, We have been in a similar position. We have flooded, twice actually, and have a disclaimer on our Tenant Information Form that everyone fills out and signs when they lease a space with us. It is not on our lease and I only speak about it if someone asks. But we haven't been sued or advised ...

RE: management software change

Posted By JoLea Conn 08-22-2023 09:55 AM
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Thank you, Denise, for that helpful list!! I am with you Brian, I want a different software but too chicken to make the switch and deal with the fallout. Better the devil I know and all that. Anyone else have any helpful advice? Anyone switch to another software that they are super happy with? Anyone ...

Anyone using the new towing law successfully?

Posted By JoLea Conn 07-28-2023 10:49 AM
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I'm trying to see if there is anyone out there who is using or has used the new towing law. Just wondering about the gap between the approved "law" and the actual reality of it for us owners/managers. ------------------------------ JoLea Conn OnSite Manager ALL*STAR STORAGE Richmond TX (281) 341-7867 ...

RE: Manager Webinar

Posted By JoLea Conn 07-13-2023 03:27 PM
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I'm really bummed because I ended up missing this one yesterday. Is there an ETA on when the recording will be up on the website? ------------------------------ JoLea Conn OnSite Manager ALL*STAR STORAGE Richmond TX (281) 341-7867 ------------------------------

RE: Climate Controlled Halls with strong smell from moth balls

Posted By JoLea Conn 07-07-2023 10:45 AM
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Hi Cori, I had this happen several years ago. I narrowed it down to a few spaces and contacted all of them until I found the one who had moth balls in there. I asked them to remove them due to the terrible odor. I was lucky that the tenant responded to my kindness with their own. Especially after they ...

RE: New Trends- Tenants staying for only a few weeks?

Posted By JoLea Conn 06-28-2023 04:00 PM
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Hi Megan, I have not been in lease up for many years so the way I do things may be old and outdated. But I try to never let anyone on the property for less than one month's rent. If they can't pay that up front, it is not likely they will be able to pay it later and that is not a hassle I want. I am ...

RE: Delinquent Tenants - Alternative to Cutting off Locks

Posted By JoLea Conn 05-17-2023 11:18 AM
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I believe having access to the tenant's contents changes your relationship and leaves you open to liability. The Goldbook will have more about this. Carol at TSSA can probably speak on this subject really well as she knows that Goldbook better than most people :) ------------------------------ JoLea ...

RE: Auction timeline

Posted By JoLea Conn 05-03-2023 04:11 PM
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Thanks for posting this question Terri!! So, Sarah, how long do you guys run your auctions then? If you are posting for preview on day 7 and then starting the auction a few days later, say on day 10, does that mean you actually run the auction and have it live for only 5 days online? I have been running ...

RE: Software provider forcing Credit Card processing

Posted By JoLea Conn 04-26-2023 02:20 PM
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I find it very frustrating and have looked at other software companies because of it. I feel held over a barrel and don't like it at all. But, in the end, better the devil I know how to use, than the devil I don't. Sad to say in our amazing industry, but true. ------------------------------ JoLea ...

Home Depot trailer

Posted By JoLea Conn 02-22-2023 03:43 PM
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I have a trailer that is not being paid for and the tenant will not communicate at all. They rented the unit, paid for one month, and we have never seen or heard from them again. I sent off to the state for the ownership info to move forward with the lien process. It is in Home Depot's name. Can I just ...