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Kathy Gonzales

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ADA Compliance

Posted By Kathy Gonzales 02-19-2025 02:50 PM
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I understand we have to be ADA compliant. We have a new build facility. Who have you used to obtain the certificate from? ------------------------------ Kathy Gonzales Owner Walnut Creek Granbury TX (469) 853-9096 ------------------------------

Insurance Coverage

Posted By Kathy Gonzales 01-08-2025 10:49 AM
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Who has recommendations on Insurance provider for a facility. My current provider, for GL during build, does not offer Sale & Disposal Liability. I am required to carry this for my loan. ------------------------------ Kathy Gonzales Owner Walnut Creek Granbury TX (469) 853-9096 ------------------ ...

RE: Number of Employees for Facility

Posted By Kathy Gonzales 11-20-2024 11:46 AM
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Good to know, thank you! Out of curiosity, what software system do you use to rent online?

RE: Number of Employees for Facility

Posted By Kathy Gonzales 11-20-2024 09:05 AM
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Thanks Thomas. Do you pay hourly or per phone call or how do you work that? Is the sole job of this person to answer phones and if action needs to be taken, do you do that or does your employee?

RE: Phone lines for automated facilities

Posted By Kathy Gonzales 11-20-2024 09:01 AM
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So, do you answer the phones yourself? Have you been happy with Call Manager Pro? I have not heard of them and will need to look into it. I just set up our VOIP with Vonage.

RE: Number of Employees for Facility

Posted By Kathy Gonzales 11-20-2024 08:52 AM
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I'm curious how you pay a local person to answer phones? And what hours to you require them to be available to answer? For purposes of a fully automated facility with nobody on site, so this person answers where they are, from home or what have you. Anyone who operates this way, please jump in.

RE: Cyber Security in the Self Storage Industry

Posted By Kathy Gonzales 11-17-2024 10:21 AM
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I'm curious about this as well. I have some of the same questions regarding language barrier. Information about Brokerage ServicesTexas Consumer Disclosure Click here to see my reviews

Phone lines for automated facilities

Posted By Kathy Gonzales 11-04-2024 12:50 PM
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Hello again. I know I have been asking a lot of questions, but I so appreciate those of you who have been responding. Your information is very helpful. I'd love to hear from any of you who can recommend 1) a call center service you are happy with and 2) a VOIP service for your phone line? ---- ...

RE: Cameras and security

Posted By Kathy Gonzales 10-25-2024 09:26 AM
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Thank you Justin. You bring up some good points. I've heard wireless is not the best option, so we are pretty set on hardwiring and it is a lot of cables to be installed. We are thinking 30 days of storage on the videos. Does this seem adequate to you? Yes, we have emphasized the importance of the quality. ...

Cameras and security

Posted By Kathy Gonzales 10-24-2024 07:04 AM
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We are opening a new facility at the end of year. We have had companies bid the camera/security systems and we've had bids come back $20K - $65K. Is it important to spend the money for a good system vs. buying cameras from say Costco or Amazon and using a pre-built plug and play system? Any advice is ...

RE: Storable

Posted By Kathy Gonzales 10-15-2024 03:41 PM
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Ok, that makes sense. I was reading all these positives and then came to that part and I was like.....oh whoa.... not sure how that would fly for renters. Thank you for clarifying. Information about Brokerage ServicesTexas Consumer Disclosure Click here to see my reviews

RE: Storable

Posted By Kathy Gonzales 10-15-2024 02:16 PM
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Wow, this is all such great information to help base our decision on. We are new to the storage industry, so you don't always know until you know. It's good to hear your perspective and I greatly appreciate you reaching out. We are Mac users as well. The part about hummingbird not being mobile friendly ...

RE: Storable

Posted By Kathy Gonzales 10-15-2024 10:01 AM
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Hi Dominic. I am currently deciding between Hummingbird, Easy Storage and StoreEdge. I'd love to hear your opinion based on experience. Trying to make a decision this week and this is for a new build, our first facility. ------------------------------ Kathy Gonzales Owner Walnut Creek Granbury TX ...