Let's talk about self storage.

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  • 1.  Delinquencies

    Posted 10-06-2025 02:49 PM

    Can someone give me the quick answers on how long we have to wait, as owner, to take action to evict/remove contents on a unit? How late do they have to be?  We send out delinquent letters and overlock info.  Where we are required to post if we are auctioning.  Do you auction or deal with estate people?  Do you do online or in person auctions?  Recommendation for who to contact for auctions? I know I can look all this up but needing a rather quick answer and also figure some of you might have experience you can offer on auction sites/companies.  This is our first facility and first time to deal with the late payments or no payments for months. 



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    Kathy Gonzales
    Owner
    Walnut Creek
    Granbury TX
    (469) 853-9096
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  • 2.  RE: Delinquencies

    Posted 10-06-2025 03:26 PM

    Question: Can someone give me the quick answers on how long we have to wait, as owner, to take action to evict/remove contents on a unit? How late do they have to be?  

    Answer: There is no set day past due that you must wait to begin the auction process, but a good rule of thumb would be around 45 days. Any further out than that, the balance can get too big and become overwhelming to the tenant. Eviction and auction are two different things. Eviction involves the courts, while auctions can be done "in-house." Here is the Self-Storage Foreclosure: Step-by-Step Procedures, found on txssa.org.

    Questions: We send out delinquent letters and overlock info.  Where we are required to post if we are auctioning.  

    Answer: We "must use a newspaper of general circulation in the county where the self-service storage facility is located."

    Question: Do you auction or deal with estate people? 

    Answer: It depends. If someone is past due, you would auction them. If someone is current and the "estate people" have documentation proving they are, in fact, in charge of the estate, then you can work with them.

    Question: Do you do online or in person auctions?  Recommendation for who to contact for auctions? 

    Answer: We use online, but you can do either one. You can use the Vendor Locator provided by TSSA.

    Check out the GOLDBOOK Assistant found on txssa.org, it's very helpful when need quick answers.

    Congratulations on the new facility!



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    Vianney Jasik
    President
    Trusted Self Storage Professionals
    San Antonio TX
    (210) 355-7074
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  • 3.  RE: Delinquencies

    Posted 10-07-2025 06:56 AM
    Thank you so much Vianney.  Regarding auction vs. estate sale company.  If the tenant is still alive and I know this, are we NOT ALLOWED to use estate sale companies?  Seems to be a more streamlined process. 





  • 4.  RE: Delinquencies

    Posted 10-07-2025 11:20 AM

    Do you mean using an estate sale company instead of conducting an auction? That's not allowed; an auction must be conducted to clear out the unit.

    Self-storage is defined as not having "care, custody, or control" of the tenant's unit. To take over custody, we must follow the TSSA guidelines.

    That said, if a tenant signs an abandonment form, you can choose to use an estate sale company to empty the unit if that works for you.

    Happy problem-solving!



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    Vianney Jasik
    President
    Trusted Self Storage Professionals
    San Antonio TX
    (210) 355-7074
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  • 5.  RE: Delinquencies

    Posted 10-08-2025 09:02 AM
    We are now using Bid13 for our online auctions, and they post public lien notices on their website. 

    We have been paying for local newspaper advertisements, but they are pretty expensive. 

    Do any of you happen to know if the Bid13 public lien notices would satisfy the lien advertisement requirement in TX?


    Sincerely,


    Andrew Leese

    Manager | Sanctum Storage

    (325) 270-0949
    andrew@sanctumstorage.com
    www.sanctumstorage.com






  • 6.  RE: Delinquencies

    Posted 10-08-2025 09:22 AM

    The state of Texas still requires us to "use a newspaper of general circulation in the county where the self-service storage facility is located."



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    Vianney Jasik
    President
    Trusted Self Storage Professionals
    San Antonio TX
    (210) 355-7074
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  • 7.  RE: Delinquencies

    Posted 10-07-2025 09:29 AM

    I would get the lien law book from Texas and follow it. Also, if you hire an online auction company like Storageauctions.com  one of the others they will help you and also make sure you are following the law. We have found our return was greater with online than not.

     

     

    Sarah Beth DeFazio

    Vice President 

    Sales and Development 

     

        

    Mobile: 678-896-5049

    Office:  770-801-1888

    Email: sarahbeth@universalstoragegroup.com

    3350 Riverwood Pkwy SE, Ste. 1590

    Atlanta, GA 30339

    www.universalstoragemanagement.com

     

     






  • 8.  RE: Delinquencies

    Posted 10-07-2025 09:31 AM

    I would obtain the lien law book from Texas and follow its guidelines. Additionally, if you hire an online auction company like Storageauctions.com, one of the others, they will assist you and ensure that you are following the law. We have found our return was greater with online than not. Also, ensure you are using the approved TX lease, as it aligns with current lien laws, and others may not. 



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    Sarah Beth DeFazio
    Vice President Sales and Development
    Universal Storage Group
    Atlanta GA
    (770) 801-1888
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