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  • 1.  Phone lines for automated facilities

    Posted 11-04-2024 12:50 PM

    Hello again.  I know I have been asking a lot of questions, but I so appreciate those of you who have been responding.  Your information is very helpful.  I'd love to hear from any of you who can recommend 1) a call center service you are happy with and 2) a VOIP service for your phone line? 



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    Kathy Gonzales
    Owner
    Walnut Creek
    Granbury TX
    (469) 853-9096
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  • 2.  RE: Phone lines for automated facilities

    Posted 11-15-2024 02:33 PM

    We aren't using a traditional call center for most of our properties but we are using Call Manager Pro for one of them. We are using Ring Central for VOIP phone services.



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    Justin Small
    Executive Vice President
    Diamond Self Storage Management, LLC
    (713) 817-2388
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  • 3.  RE: Phone lines for automated facilities

    Posted 11-20-2024 09:02 AM
    So, do you answer the phones yourself?  Have you been happy with Call Manager Pro? 
    I have not heard of them and will need to look into it.  I just set up our VOIP with Vonage. 








    Original Message


  • 4.  RE: Phone lines for automated facilities

    Posted 11-20-2024 09:08 AM
    We answer the phones ourselves. Most people rent online and need no assistance. Once they rent a unit we get a text that it has been rented and we contact them to setup their personal gate code and answer any questions they might have. The call volume is very low and I just feel like we can provide better service than a call center can.








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    Parker Properties|Realtor
    Cell: 972-672-2120

    www.unitedstoragebowietx.com


    Original Message