Profile

Mr. Allen Kaiser

Contact Details

My Content

1 to 13 of 13 total

RE: Storable

Posted By Allen Kaiser 10-23-2024 01:01 PM
Found In Egroup: Let's talk about self storage. \ view thread
I agree with Scott. I like ESS but there are a few things that are troubling. They have raised prices every year since I started with them. When I first started I could choose my merchant services provider but now I don't have that choice. I am forced to use theirs and their ACH length of processing ...

RE: Cutting locks

Posted By Allen Kaiser 09-21-2024 11:03 AM
Found In Egroup: Let's talk about self storage. \ view thread
We bought a small cordless grinder and use a 4 1/2 inch very thin cutting wheel on our disk locks and any others that can’t be cut with the bolt cutter. We hold the lock with pliers because it generates heat. It does generate sparks, but not as much as a large grinder. Sent from my iPhone

Credit Card Fees

Posted By Allen Kaiser 09-11-2024 12:58 PM
Found In Egroup: Let's talk about self storage. \ view thread
I would like to know if any of you are charging credit card fees to your customers that use them? ESS doesn't have a way to automatically charge card users. I have asked for this enhancement, but they say since some states do not allow this, they are unwilling to make the change. Does anyone have a solution ...

RE: Storable

Posted By Allen Kaiser 09-11-2024 12:47 PM
Found In Egroup: Let's talk about self storage. \ view thread
I have ESS which is also Storable. I just spoke with support and they told me that there is a delay in the process of clearing the ACH payments of 7 to 10 days. I expressed to them that this is unacceptable and needs to be a high priority fix. The more of us that voice our concerns to them I believe ...

Door Restoration

Posted By Allen Kaiser 07-31-2024 11:43 AM
Found In Egroup: Let's talk about self storage. \ view thread
Has anyone used Everbright to restore dull paint on your storage unit roll up doors. I see it advertised all the time and I would like to try it. If you have used it, please leave feedback here. Thank you. Sent from my iPhone

ESS Software Safe lease users

Posted By Allen Kaiser 02-28-2024 11:46 AM
Found In Egroup: Let's talk about self storage. \ view thread
I would like to have feedback from Easy Self Storage Solutions users that are currently using the Safe lease tenant protection plan integrated with ESS. I am considering using them instead of the ESS tenant protection plan. Safe lease offers a higher percentage share. Thank you.

RE: Collections

Posted By Allen Kaiser 02-15-2024 02:48 PM
Found In Egroup: Let's talk about self storage. \ view thread
Thank you. I have been wondering if the online auction may get us some bidders. I'd be glad just not to have to clean them out and go to the dump. Do you use Storage Treasures?Sent from my iPhone

Collections

Posted By Allen Kaiser 02-15-2024 09:42 AM
Found In Egroup: Let's talk about self storage. \ view thread
Does anyone use a collection agency that reports to a credit bureau? If so can you recommend one. We had a local agency but they closed. We hold auctions as required by the property code but we are rarely having buyers show up and even when they do we don’t recover what is owed. I would like to turn ...

RE: Storedge Credit Card Fees

Posted By Allen Kaiser 01-15-2024 12:07 PM
Found In Egroup: Let's talk about self storage. \ view thread
Charles, can you set up your software to recognize the credit card payments and automatically charge the convenience fee or do you have to manually charge on each customer that uses a credit card? Sent from my iPhone

RE: Storedge Credit Card Fees

Posted By Allen Kaiser 01-03-2024 12:24 PM
Found In Egroup: Let's talk about self storage. \ view thread
I have asked for this update to the Easy Self Storage software but I guess there aren't enough people that have asked for this feature yet. They say to use the Fee option but this would be manual and hard to keep up with.

RE: Insurance Carrier

Posted By Allen Kaiser 09-15-2023 11:56 AM
Found In Egroup: Let's talk about self storage. \ view thread
Storage Units in Texas are getting very hard to get wind and hail coverage. We just renewed our policy with RT Specialties-(Lloyds of London) We were also quoted by The Mahoney Group. I would also be very interested in who other facilities are using. Insurica out of Fort Worth was the broker who found ...

RE: Collections

Posted By Allen Kaiser 06-02-2023 04:13 PM
Found In Egroup: Let's talk about self storage. \ view thread
We have used a collection agency with very little success. You may try calling them to say they will be turned over for collection if they do not pay but good luck.... ------------------------------ Allen Kaiser Co-Owner Arena Properties LLC (DBA: Arena Self Storage Center Point TX (830) 634-3168 ...

RE: Software provider forcing Credit Card processing

Posted By Allen Kaiser 05-01-2023 05:49 PM
Found In Egroup: Let's talk about self storage. \ view thread
I do have a problem with being held hostage to the software company's merchant services. My company has recently forced this on all their users. I did voice my opinion to them but it fell on deaf ears. I had a choice when I first signed up with them and now I do not. It is costing more to process everything. ...