There are a number of ways to resolve. We have all had those customers who are honest and those ours that are NOT so much. I did not know that you could get insurance for peoples contents. I thought that was unavailable. You are renting the space, they are responsible for securing and insuring the contents.
So, was it already damaged when placed in the unit? Is there signs of a water leak on the concrete, next unit over, walls etc. If the claim is not too big, maybe just take care of it. Your judgement.
I had a customer Climate control, who clear plastic wrapped everything totally sealed. Mattresses, cushioned chairs - guess what happened. They were not happy. When they looked up the avg water content in a used mattress, the humidity that was trapped inside the non breathable wrapping on the cushions and furniture. They did not get happy, but they no longer blamed me.
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Thomas Kent
Parker Properties|Realtor
Cell: 972-672-2120
www.unitedstoragebowietx.com