Hello All, I am a commercial lender at Frost Bank and we partner with Clover to offer a strong range of merchant processing solutions. We provide flexible, competitive options for business owners who are exploring or refining their processing setup. I'd be happy to connect, learn more about your needs, and walk through how Frost's Merchant Services can help simplify things and address any pain points.
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Kelley Tompkins
Vice President - Commercial Banking
Frost Bank
4321 W. Sam Houston Pkwy N., Ste 100
Houston, TX 77043
Mobile: (713) 834-7666
Kelley.Tompkins@frostbank.comFrostbank.com
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Original Message:
Sent: 12-03-2025 02:19 PM
From: Doug Hunt
Subject: Credit Card Processing Fees
Most of the software vendors in the industry proceed cc and rates are lower than what is are getting
Douglas Hunt
Owners Management Co.
Access Self Storage
The Green Iguana Hotel, St. Thomas VI
OMC Gate Co.
3404 N. I-35E
Lancaster, TX 75134
Off -214-742-9499
Cell- 214-236-7474
Original Message:
Sent: 12/3/2025 2:28:00 PM
From: Edward Holman
Subject: RE: Credit Card Processing Fees
Those are some amazing processor charges.
I am switching from a self-managed facility to one of the remote management software companies listed as vendors on TXSSA. We Presently use Clover's credit card processing. Their fees typically range from 2.3% to 2.6% plus $0.10 per card-ppresent transaction, and 3.5% plus $0.10 for keyed-in transactions.
The quote I just got from one the venders on the list is:
$14.95/month
2.69% + $0.25 per Visa/Mastercard/Disc
3.29% + $0.25 per AMEX
$0.50 per ACH transaction
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Edward Holman
managing partner
Deep Ellum Self Storage
3215 Hickory Street
Dallas, TX 75226
(214) 426-3337
Original Message:
Sent: 12/3/2025 12:22:00 PM
From: Joseph Johnson
Subject: RE: Credit Card Processing Fees
Hi there, I know this is an old post, but we have been battling Global Payments as well, and are finally doing what we can to change merchants. It's almost refreshing to see we're not the only ones dealing with this mess :/
Our biggest issue is we use Winsen as our management system for our facilities, and really don't want to switch over to another program like Blue Moon, etc. But 7.8% for credit cards bc of our "third party" software is insane. I don't mind having to use one system to run the payment, and then go back and enter it into Winsen, which seems like what we'll have to do. I just really don't know where to begin to look outside of Global Payments.
My FIL/boss is talking to one of the local banks to see if we can use their card clearing services, but it doesn't sound like it is going to work out.
Anyway, I guess my question is, did y'all ever get anywhere with this? Really any info or advice will be greatly appreciated! These credit card companies are eating our lunch!
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Joseph Johnson
E-Z Self Storage Company
Kerrville TX
(830) 257-6059
Original Message:
Sent: 11-21-2023 01:30 PM
From: Maralee Foster
Subject: Credit Card Processing Fees
We currently use Global Payments as our payment processor and the rates they charge are crazy! In January 2022, the rate was 7.60% of my credit card sales and the latest invoice is 9.47%. I called in March to negotiate new rates and they kept charging me my old rate. I called in to complain and they agreed they made a mistake and are reimbursing us. I then found out they have raised rates again but they are going to hold me at our old rate. They said you can dispute your rate every 8 months to negotiate a new rate with them.
I am wondering if you all are experiencing the same issues with your credit card processor and if you are having to pay such a high percentage. We use Syrasoft as our software provider so I am not sure if we are limited on who we use, or if it matters.
-- Sara YeatonBusiness Manager
JDLV Properties, Ltd.
Office (210) 349-0404
Cell: (214) 938-4870