Let's talk about self storage.

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  • 1.  AI FOR SELF STORAGE

    Posted 06-04-2025 09:31 AM

    I was listening to a podcast about AI for self-storage.  It was really fascinating that it can handle 90% of the calls, and then from there, it can route the call to the office or to a VA.  Who is using AI for self-storage?
    I understand many are working with consultants who specialize in this.  Who are these consultants?



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    David Fisher
    Managing Director
    Fisher Global Development, LLC D/B/A Imperial Storage Solutions
    Sugar Land TX
    (281) 391-2510
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  • 2.  RE: AI FOR SELF STORAGE

    Posted 07-24-2025 06:03 PM

    following. I'm interested in this. 



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    Mark Hansen
    Rosehill Storage
    (281) 904-2275
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  • 3.  RE: AI FOR SELF STORAGE

    Posted 04-17-2026 09:35 AM

    Hi David and Mark,

    At Smartlock Self Storage, we've been using Swivl, and it currently handles about 90% of our calls through AI. Our team has had a great experience with it, and we would definitely recommend it if you're still exploring AI solutions.

    I suggest reaching out to Rodolfo Ramirez, Co-Founder & COO at Swivl. He's very knowledgeable and a great person to connect with for an introduction and more details.

    You can reach him at rodolfo@tryswivl.com.

    Best of luck,



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    Andy Maisch
    Technical Operations Manager
    Smartlock Management, LLC
    Garland TX
    (214) 699-5863
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  • 4.  RE: AI FOR SELF STORAGE

    Posted 04-18-2026 12:18 PM

    Hi David , here is a great watch on this topic , and please feel free to reach out to me any time. I"m a software partner of CCStorage storage facility software.  We have over 100 podcasts and we offer unique storage facility pricing to decrease storage facility expenses with very robust features. 

    Utilizing Technology To Grow Your Self Storage Business

    Ccstorage remove preview
    Utilizing Technology To Grow Your Self Storage Business
    Dive into this weeks podcast episode to explore the latest technology trends that are reshaping the storage landscape.
    View this on Ccstorage >

    Eric Sandie CCStorage software partner. 



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    Eric Sandie
    CCStorage
    Austin TX
    (512) 419-8668
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  • 5.  RE: AI FOR SELF STORAGE

    Posted 2 days ago
    For me, the jury's still out on Remote Management/AI control.  Here is just a sample of how it is impacting the Self Storage product (every other product - retail, office, warehouse, and apartments now has its own industrious AI engines). In fact, all goods and services in the "basket" to measure inflation are in play.
    Here's the pitch.  You let me know if this is good or bad:
    "Multi-store self-storage operators use automated dynamic pricing to aggressively close the economic gap by fundamentally treating every individual storage unit like an airline seat or hotel room (hello REITs). Rather than relying on stagnant, rigid price sheets, advanced revenue management software is now available.

    Independent operators often price an entire category uniformly (e.g., all 10×10 units cost $120). Automated algorithms break this down by micro-occupancy.  If a facility has fifty 10×10 units and forty-five are full, the category is at 90% physical occupancy. The algorithm instantly spikes the price of the remaining five units by 15% to 30%.

    Software dynamically adds premiums to individual units based on physical convenience. A unit right next to the elevator or on the ground floor automatically gets priced 10% higher than an identical unit deep at the end of a third-floor hallway. This extracts premium Gross Potential Rent (GPR) where demand dictates it.

    Algorithmic Promotion Overhauls (The Concession Burner) - To prevent the "Concession Trap"-where physical occupancy stays high because the manager is handing out too many discounts-the software monitors velocity.  

    If a specific unit size is experiencing high search volumes or online bookings, the system automatically removes promotions like "First Month Free" or dials them back to a lesser discount (e.g., "10% off for 3 months"). The Economic Impact: By limiting discounts strictly to low-demand units, operators stop bleeding cash on highly desirable spaces, immediately pushing the actual collected cash closer to the baseline GPR.

    Systematic Existing Customer Rate Increases (ECRIs) - The fastest way to fix an economic occupancy deficit is to make sure long-term tenants are paying true market rates. Automated software triggers programmatic, rolling price bumps based on tenant length of stay.

    Once a tenant hits month six or nine, the algorithm evaluates their specific unit type against current street rates and local competitor behavior. It then prints out a scheduled 8% to 15% rate expansion notice.  The "Stickiness" Edge: Because the psychological and physical friction of moving out of a storage unit is incredibly high, self-storage customers are exceptionally "sticky". The software mathematically assumes a very low friction-churn rate, successfully elevating the total recurring monthly revenue collected across hundreds of existing units without needing a single new customer.

    The Ultimate Goal: Solving the "Occupancy Paradox" Amateur storage owners rejoice when their building hits 100% physical occupancy, but institutional players like REITs and private equity firms view 100% occupancy as a structural failure. If a building is completely full, it means the spaces were priced far too low. Dynamic pricing engines purposefully manage a property to hover between 88% and 93% physical occupancy. By leaving a calculated buffer of empty units, the algorithm can ruthlessly push street rates to historic highs, capturing every possible dollar from incoming traffic and forcing economic occupancy to tightly track-and sometimes even exceed-the baseline physical layout.
    end of analysis - aka - your high school football team is now playing against the Dallas Cowboys (may be a bad example - ha!).
     
    I am beginning to believe AI is materially sustaining inflation, known today as "affordability".  AI is slanting the Demand/Supply equation that free markets depend upon to stay in equilibrium.  And then there is the morality end of it.  Main Street is now drifting farther and farther away from Wall Street, and that includes the banking sector.  I see a lot of misery out here.  Hopefully it's just growing pains.
     
    Just sayin'.


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    Edward Holman
    Deep Ellum Self Storage
    Dallas TX
    (214) 673-9070
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