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Once again, another really great webinar! Each panelist had really great advice on how to handle difficult conversations such as increases and collections. Tips I took away from Raheem: Make sure you are understanding what the customer wants and that they are ready to accept the resolution. You have ...

This was a really informative webinar, bravo Anne! I enjoyed the deep dive into each report and getting to understand the information and numbers better. I appreciated Anne's tip on how to handle late paying customers. Make the customer give you a date and time on when they will be paying so they ...