Let's talk about self storage.

This was an amazing presentation with a recap of great information that will help all of us keep each property in great shape. 

Learning how to read the management summary report in detail is very helpful for managers to keep the motivation to do better each month.

Thank you for all the great tips Anne! 

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Cynthia Hinojosa
New Braunfels Storage
Laredo TX
(830) 609-3000
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This was a really informative webinar, bravo Anne!

I enjoyed the deep dive into each report and getting to understand the information and numbers better. 

I appreciated Anne's tip on how to handle late paying customers. Make the customer give you a date and time on when they will be paying so they feel obligated to check "make storage payment" off their to do list. 

Another fun tip was learning how to create a "perceived discount" when you are looking at changing prices. 

My last takeaway was making sure you strike up a conversation with your customer during the move in and move out survey as this data can help determine who, what, when and where. Don't guess, this is your first and last chance to make an impression on your customer! 

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Annissa Wilkerson
District Manager
Trusted Self Storage Professionals
San Antonio TX
(210) 508-6450
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