Let's talk about self storage.

Has anyone heard whether TSSA has discussed updating the Self-Storage Rental Agreement format for a better electronic/mobile signing experience?

The lease prints great and works well as a paper document, but the HTML version used in SiteLink gives us some issues. On mobile devices, the formatting can be difficult to read, and the signed PDF often ends up with awkward spacing, blank areas, and an overall poor signing experience.

Has anyone else experienced this in SiteLink? If so, have you found a good solution or best practice for improving the customer signing experience while still using the TSSA lease?

I'd be interested to hear what other operators are doing.

Hi Sara,

I work with operators across the country and integrate directly with SiteLink. If you're experiencing issues with lease formatting, mobile signing, or the overall rental experience, there may be options available to improve the process.

Feel free to reach out to me directly by texting 862-596-9094 or aaron@whitelabelstorage.com and I'd be happy to discuss.

Best,

Aaron

I have not heard anything about TSSA revising the electronic version of the lease.  In our case, we ended up modifying the HTML formatting ourselves.  I have some HTML coding experience, so I was able to make the updates internally.