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Hello. Found the problem. The facility is not a member. I know we talked on the phone, but replying here so that others can see the answer. New Goldbooks(c) will ship out in late January. Unless the owner member tells us differently, we send one book for each facility for which dues are paid directly ...

Hi Peyton, I found two blogs on the TSSA Website that may be helpful. http://www.txssa.org/Online/Blog/Operations/Management-is-key-to-success.aspx http://www.txssa.org/Online/Blog/Operations/Compensating-Your-Managers.aspx ------------------------------ Carol Price Texas Self Storage Association, ...