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vacant unit that has someone's stuff in it

  • 1.  vacant unit that has someone's stuff in it

    Posted 14 days ago
    I was doing a complete walk of our property and found a unit that had a customer lock on it.  I cut the lock today and it was full of someone's holiday stuff.
    I guess I could just get rid of the stuff, have a manager's sale or ???????
    I redlocked the unit.
    What would you do?

    David Fisher ASA Sr. Appraiser
    GM & Chief Cook
    Fisher Global Development, LLC D/B/A Imperial Storage Solutions
    Sugar Land TX
    (281) 794-2361

  • 2.  RE: vacant unit that has someone's stuff in it

    Posted 13 days ago
    From how we read the procedure in the Gold Book, for units like that we follow the below steps:
    - When we cut the lock we have a second employee video so that nobody can say we removed any items.
    - We then look through the items in the unit to see if there is anything that can identify the belongings. If so we make every attempt to contact them. 
    - If not, we post a letter on the unit stating that they need to contact the office. 
    - After 3 months of no contact, we then consider the unit abandoned and will either have our contract guy come clean it out or post it as a manager special/abandoned at our next auction.

    We have had to do this with quite a few units we inherited during acquisitions.

    Terri Wood
    Ideal Self Storage on Industrial
    Waco TX
    (254) 224-6341