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No matter how tight you run your (business) ship or how diligent your employees are about providing excellent customer service, it’s almost inevitable that you will receive at least one bad review. There are eight simple steps you can take to effectively handle a negative review. 1. DON'T PANIC This one is paramount. While your gut instinct may be to freak out a little bit, try your best to remain cool, calm and collected. 2. STAY POSITIVE It can be challenging to not take negative comments personally but keeping your attitude in check is key when dealing with bad reviews. 3. DO YOUR HOMEWORK FIRST Take some time to objectively analyze ...
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