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  • 1.  vacant unit that has someone's stuff in it

    Posted 05-31-2021 02:06 PM
    I was doing a complete walk of our property and found a unit that had a customer lock on it.  I cut the lock today and it was full of someone's holiday stuff.
    I guess I could just get rid of the stuff, have a manager's sale or ???????
    I redlocked the unit.
    What would you do?

    David Fisher ASA Sr. Appraiser
    GM & Chief Cook
    Fisher Global Development, LLC D/B/A Imperial Storage Solutions
    Sugar Land TX
    (281) 794-2361

  • 2.  RE: vacant unit that has someone's stuff in it

    Posted 06-01-2021 10:27 AM
    From how we read the procedure in the Gold Book, for units like that we follow the below steps:
    - When we cut the lock we have a second employee video so that nobody can say we removed any items.
    - We then look through the items in the unit to see if there is anything that can identify the belongings. If so we make every attempt to contact them. 
    - If not, we post a letter on the unit stating that they need to contact the office. 
    - After 3 months of no contact, we then consider the unit abandoned and will either have our contract guy come clean it out or post it as a manager special/abandoned at our next auction.

    We have had to do this with quite a few units we inherited during acquisitions.

    Terri Wood
    Ideal Self Storage on Industrial
    Waco TX
    (254) 224-6341