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Auto Pay

  • 1.  Auto Pay

    Posted 04-14-2021 09:12 AM
    How do you handle auto pay at your facilities?  For the past 10 years, we have had customers fill out an autopay authorization form.  The form asks for the card #, exp date, name of cardholder, and billing address.  If they want to use e-check they can provide a voided check with the account and routing #.

    We have always done this because in the past when a customer has disputed the charges, we could send the signed autopay authorization form to the ​merchant and they would approve the charge and not refund the customer. 

    My question is how many of you use autopay authorization forms? And do you collect the whole card number, just the last 4, or no information?​ Does it cause liability to have this form in the customer's file?

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    Sarah Cole
    Exec Admin Asst/Audit Coordinator/Marketing
    Oakcrest Management, Inc.
    Burleson TX
    (817) 426-5996
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  • 2.  RE: Auto Pay

    Posted 27 days ago
    We do use the form but only the last 4 of the card for safety sake. The beauty of autopay is the tenants are usually better tenants that pay.

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    Gerry Lewis
    Noah's Ark Self Storage
    Buda TX
    (210) 477-1222
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  • 3.  RE: Auto Pay

    Posted 26 days ago
    Hello Sarah,

    We don't have them fill out any forms and haven't had any issues with customers complaining about getting added later.  We like to make the autopay sign-up process as easy as possible and also don't want to have any confidential data on paperwork sitting in files (for legal purposes). 

    thanks,

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    Raheem Amer
    SVP - Operations
    Devon Self Storage Holdings (US) LLC
    Frisco TX
    (630) 660-2637
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