Hello. Found the problem. The facility is not a member.
I know we talked on the phone, but replying here so that others can see the answer.New Goldbooks(c) will ship out in late January. Unless the owner member tells us differently, we send one book for each facility for which dues are paid directly to the owner. We can send them to the facility instead if that is the direction given.Feel free to call us at 888-259-4902 if you have questions about the Goldbook(c).
595 Round Rock West Drive, Ste. 503Round Rock, TX email@example.com